FAQ's

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+ What devices can I run payroll on?

You can access your payroll dashboard from your computer, smartphone (though you should choose "Use Full Website" to have access to all features), or tablet.

+ Why is my account drafted two days prior to pay day?

To ensure that tax liabilities are remitted in a timely manner and to make sure the employees are paid on time.

+ What web browsers can I use?

Just about all major browsers. Mozilla Firefox is recommended but Google Chrome, Internet Explorer and others work great too.

+ How do I login?

At the top of our website is a Login tab, if the log in button isn’t working for some reason you can log in HERE

+ What do I do if I forgot my password?

Forgot your password? No problem! Click here to go to the log in page and click the "I forgot my password" link, or click here to go to that page.

+ How do my employees setup their own account for employee self services to allow them to get their check stubs, W-2s, or create new W-4s etc.?

Go to the employee portal to get started.

+ I need something changed in Payroll and I don't know what to do?

Either send us note (Add Note section is right next to the Report dropdown in the left corner) with your payroll.

or

Give us a call: 972-353-0000

+ How do I add a direct deposit and/or an additional direct deposit?

Setting up direct deposit is a 2-part process:

Part 1: Click the EMPLOYEES tile on the left hand side of the screen.

  1. Double click on the necessary employee to access their personal information.
  2. Click DIRECT DEPOSIT on the left hand menu bar.
  3. Click the ADD button and enter the new information (ABA #, Account #, Account Type).
  4. Click SAVE (floppy disk icon).

Part 2: Click on SCHEDULED E/Ds on the left hand menu bar.

  1. Click the ADD button and select the appropriate code (if this is for the entire net dollar, select DIRECT DEPOSIT – NET).
  2. In the SEND TO field, select DIRECT DEPOSIT.
  3. This will activate a sub-menu for you to select the appropriate account #.
  4. Once this information has been populated, click SAVE.

+ Can I pay my employee multiple rates?

Absolutely! There are a couple ways that you can accomplish this. If this is a one-time additional adjustment, you can simply add that information to the pay grid.

  1. When you are entering payroll change the view from SUMMARY to DETAIL (drop down menu on the upper right side of the pay grid).
  2. Select the employee necessary employee.
  3. Click ADD and choose the desired earnings code for the additional rate. (Note: You can use the same earnings code multiple times).
  4. Enter the hours and rate.
  5. Click SAVE.
  6. You can then change your view from DETAIL back to SUMMARY if you so choose.

If this is a recurring additional rate then it needs to be added as an additional rate to the employee(s) profile.

  1. Click EMPLOYEES on the left hand side of the screen.
  2. Double click on the necessary employee to access their person information.
  3. Click PAY on the left hand menu bar.
  4. On the right hand side of the screen click ADD.
  5. Enter the rate.
  6. All other fields are informational and do not need to be completed unless necessary.
  7. Click SAVE.

+ How do I add a second check for an employee?

When you are entering payroll change the view from SUMMARY to DETAIL (drop down menu on the upper right side of the pay grid).

  1. Click CREATE NEW CHECK.
  2. Determine the CHECK TYPE.
  3. Select the employee(s) that will be receiving a second check.
  4. Click CREATE CHECK(S) FOR SELECTED EE's.
  5. Click the employee drop down menu and you should see the selected employee(s) listed multiple times.
  6. Enter and SAVE your data as needed.

+ How do I set up a child support/garnishment deduction?

Setting up garnishments is a 2-part process:

Part 1:

  1. Click the EMPLOYEES tile on the left hand side of the screen.
  2. Double click on the necessary employee to access their person information.
  3. Click CHILD SUPPORT on the left hand menu bar. Click the ADD button and enter the new information (Priority, case #, state origin and agency) and click SAVE (floppy disk icon).
  4. NOTE: if the agency that you need is not available, please contact us and we can add it.

Part 2:

  1. Click on SCHEDULED E/D's on the left hand menu bar.
  2. Click the ADD button and select the appropriate garnishment or child support code.
  3. In the SEND TO field, select AGENCY.
  4. This will activate a sub-menu for you to select the agency name and the case number.
  5. Once this information has been populated, click SAVE.

+ How do my employees get copies of their check stubs and/or W-2s?

  1. Your employees can gain access to their check stubs and W-2's by going to www.getpayroll.com.
  2. Click on the LOGIN button in the upper right hand corner.
  3. Click on the Employee Portal.
  4. Your employee will click on the New User Registration to create his/her own username and password. S/he will also be prompted for other information to verify his/her identity.

NOTE: GetPayroll.com will not release any personal information to an individual employee. We will only communicate with the authorized payroll contact.

+ How can I get additional help?

Give us a call during business hours: 972-353-0000, or LIVE Chat with us on our website! We'll help any way we can.


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